Point of Contact
We make an initial assessment of your needs, covering when you want to move and what you will be taking with you. This is often all we need to provide you with a written quotation.
At a time to suit you, our professionally trained surveyor will visit you at home. Our surveyor will discuss with you the best options available for your particular circumstances; and based on your preferences, our comprehensive written quotation will follow promptly.
Upon confirmation of acceptance
Packing and shipping schedules are tailored to fit in with your own itinerary.
On Packing Day
Our professional packing crew will report to your residence in full uniform, and export wrap and pack all your household goods and personal effects using the highest quality packing materials. Our crews are friendly, approachable and trustworthy.
The crew will prepare all the relevant documents for your verification and signature and will leave copies for your retention and records.
Over the years we have developed a world-wide network of reliable and trustworthy destination agents, who share our business values. We maintain the same level of service at both ends of the moving process.
We will regularly update you with the progress of your cargo, and our destination agent will contact you as soon as it arrives. All the relevant documentation will be sent by courier to the agent in good time.
Customs Formalities and Clearance
Wherever possible, we will provide you with the necessary import customs form for completion. For destinations where this is not an option, our destination agent will provide you with the necessary forms and handle the import customs clearance according to your importing status and criteria.
Delivery at Destination
Our destination agent will contact you directly to arrange delivery, and your goods will be delivered safely to your door. The agent will then handle the unpacking, setting-up of furniture and so forth according to your original specifications.
Proof of Delivery
The agents will send us a copy of the delivery note. If any piece is outstanding, we follow it up; and once all your possessions are accounted for, that's it, your move is complete!